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These Terms and Conditions ("Terms") govern the use of Snap2CRM (the business card scanner app and related services) ("App").
This App and the services provided under these Terms are intended exclusively for entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB) and comparable provisions in other jurisdictions. Consumers within the meaning of Section 13 BGB are excluded from using the App.
By registering for and using the App, the user confirms that they are not a consumer within the meaning of Section 13 of the German Civil Code (BGB) and comparable provisions in other jurisdictions, but are acting in their capacity as an entrepreneur within the meaning of Section 14 BGB and comparable provisions in other jurisdictions. The App and the services provided under these Terms are offered exclusively to such entrepreneurs. Statutory consumer protection rights shall only apply if and to the extent that their exclusion is not permitted under mandatory applicable law.
The Provider of this App is:
Marlon Kühn
c/o Block Services
Stuttgarter Str. 106
70736 Fellbach
Germany
hereinafter referred to as "Provider," and apply to all users accessing or using the App.
Email: contact@snap2crm.com
Phone:
These Terms apply to all contracts and legal relationships that arise between the Provider and the user in connection with the use of the App, unless otherwise agreed in writing. Any terms and conditions of the user that deviate from these Terms shall not apply unless explicitly acknowledged by the Provider in writing.
The App allows users to scan business cards using their mobile device and facilitates the digitalization and management of business contacts by extracting the text from the scanned business cards, structuring it, and assigning it to relevant data points such as first name, last name, company, email address, and phone number. The extracted data can be transferred into a HubSpot form, where users have the option to review, edit, or supplement the contact information before it is submitted. The App may further provide options to configure the form to display only to certain users within the App, to include a note field allowing users to add text that will be attached to the contact as a note, and to specify whether the user scanning the business card should be set as the contact owner in HubSpot. The App uses optical character recognition (OCR), artificial intelligence (AI), machine learning (ML), large language models (LLM), and other related technologies, which may be provided by third-party services, to support these functionalities. The Provider does not guarantee that all extracted information will be complete, accurate, or error-free, or that all functionalities will be available at all times, and reserves the right to modify or discontinue features as necessary.
The OCR functionality within the App is powered by artificial intelligence (AI), machine learning (ML), large language model (LLM), and other related technologies, which may be provided by third-party services.
The services provided by the App depend on the availability and functionality of third-party providers, in particular HubSpot Inc. The Provider has no influence over the availability, functionality, or terms of use of these third-party services and cannot be held responsible for any disruptions or limitations resulting from the use of such services.
This specifically includes the use of third-party AI, ML, LLM, and other related services for the OCR functionality of the App, over which the Provider has no control regarding availability, accuracy, or terms of use.
The Provider does not guarantee that the App will identify and transfer all information from scanned business cards without error, nor that the App will always be available without interruption. The Provider makes no warranty that the App will meet the specific requirements or expectations of the user and does not guarantee the accuracy, completeness, or timeliness of the scanned and transferred data.
To use the App, users may be required to create a user account and provide certain registration information. The use of the App requires a compatible mobile device, a stable internet connection, and, where applicable, an active HubSpot account. The user is responsible for ensuring that these technical requirements are met and maintained throughout the use of the App.
The user must have access to their email inbox in order to receive their login credentials. Each user must agree to the Provider's Privacy Policy and these Terms of Service before using the App. The Provider may require the user to complete additional verification steps, such as confirming their email address, enabling two-factor authentication, verifying a phone number via SMS, manual account approval by the Provider, or providing and verifying VAT ID or company details before granting access to the App or certain functionalities. The Provider reserves the right to implement such verification procedures at any time to ensure the security and proper use of the App.
To use the App with HubSpot, the user must have an active Marketing Hub or Content Hub Professional or Enterprise subscription for the HubSpot account they intend to use. Additionally, the user must add the domain of the Provider’s service to the allow list in their HubSpot settings (Settings → Tracking & Analytics → Tracking Code → Advanced Tracking → Additional Site Domains) to enable tracking and integration functionalities. The user is also responsible for ensuring that their HubSpot contact quota is not exhausted, as no new contacts can be added to their HubSpot account if the quota has been reached. The Provider is not responsible for any limitations in the functionality of the App resulting from the user’s failure to meet these requirements.
The App relies on HubSpot forms and requires that this feature is available and functional within the user's HubSpot account. It is the user's responsibility to ensure that HubSpot forms are available and usable within their subscription. The Provider explicitly notes that if HubSpot removes or restricts the forms feature, especially including the legacy forms editor required for the App’s functionality, the App may cease to function in whole or in part. The Provider shall not be liable for any limitations, disruptions, or loss of functionality resulting from the removal, restriction, or modification of HubSpot forms or related features by HubSpot.
When registering, the user must provide accurate, complete, and up-to-date information as requested during the registration process. The user is responsible for maintaining the confidentiality of their login credentials, including their password, and for all activities that occur under their account. The user must immediately inform the Provider of any unauthorized use of their account or any other breach of security.
The user agrees not to share their account with others or to allow others to access the App using their credentials. The Provider reserves the right to suspend or terminate accounts if there are reasonable grounds to believe that the provided information is incorrect, incomplete, or outdated, or if there is any unauthorized use of the account or the App.
The Provider strives to ensure that the App is available to users without interruption; however, continuous availability cannot be guaranteed. The Provider may temporarily limit the availability of the App, or parts thereof, due to maintenance, updates, security measures, or other technical reasons necessary for the proper or improved operation of the App. The Provider will, where possible, inform users of planned maintenance work that may affect the availability of the App in a timely manner.
The Provider reserves the right to modify the App, its features, and its functionality at any time, provided that such modifications are reasonable for the user or are necessary for compliance with legal requirements, to improve security, or to adapt to technical developments.
The functionality and availability of the OCR and text extraction features depend on third-party AI, ML, LLM, and other related services. The Provider has no influence over the availability, performance, or accuracy of these services and cannot be held responsible for any disruptions, limitations, or inaccuracies arising from their use.
The functionality and availability of the App may depend on services and APIs provided by third-party providers, such as HubSpot Inc. The Provider has no influence over the availability, performance, or terms of use of such third-party services and is not liable for disruptions, limitations, or changes resulting from the use of these services.
Temporary unavailability of the App due to maintenance, updates, or technical issues does not entitle the user to a refund or reduction in payment unless explicitly agreed otherwise.
The user agrees to use the App only in accordance with these Terms, applicable laws, and any applicable third-party terms. The user is prohibited from using the App for any unlawful or abusive purposes, including but not limited to:
- Uploading, transmitting, or distributing any content that is illegal, harmful, defamatory, infringing, or otherwise objectionable.
- Using the App in any manner that could interfere with, disable, overburden, or impair the proper functioning or security of the App or the systems of the Provider or any third party.
- Attempting to gain unauthorized access to any portion or feature of the App, other accounts, or any systems or networks connected to the App by hacking, password mining, or any other unlawful means.
- Circumventing or attempting to circumvent any measures used to restrict or prevent access to the App or parts thereof.
The user agrees not to use the App for storing, processing, or transmitting sensitive data, including but not limited to health information, payment card information, or other data subject to specific regulatory protections unless explicitly permitted by the Provider in writing.
The user is responsible for ensuring that their use of the App does not violate any laws, regulations, or rights of third parties, and agrees to indemnify and hold the Provider harmless from any claims or damages arising from a violation of these obligations.
In the event that the user intentionally or negligently exploits bugs, vulnerabilities, or other unintended functionalities of the App, or otherwise causes damage or incurs costs for the Provider through misuse, the user shall be liable to compensate the Provider for all resulting damages and expenses, including reasonable legal costs and third-party fees incurred.
The Provider may offer both free and paid versions of the App. The scope of features available to the user may depend on the version of the App selected and the payment plan subscribed to by the user. The Provider reserves the right to modify the features available under free or paid plans, provided such modifications are reasonable for the user.
All prices for paid services are stated in EUR or USD and are exclusive of any applicable taxes, including but not limited to value-added tax (VAT), unless explicitly stated otherwise. The user is responsible for any applicable taxes, duties, or other governmental charges related to their use of the App.
Payment for paid services is due immediately upon the conclusion of the contract unless otherwise agreed. The Provider accepts the payment methods displayed during the checkout process within the App or on the associated website. The user agrees to provide accurate payment information and authorizes the Provider to charge the provided payment method for all applicable fees.
In the event of payment default by the user, the Provider is entitled to suspend or restrict the user's access to paid services until full payment has been received. The Provider reserves the right to charge statutory interest on overdue payments as well as any costs incurred due to the delay, including collection fees and reasonable legal costs. The Provider reserves the right to charge interest on overdue payments at a rate of 9 percentage points above the base rate and to charge a reminder fee of EUR 5 for each reminder sent after default.
Price Adjustments
The Provider reserves the right to adjust the fees for the paid services provided in the App to reflect changes in operational costs (such as costs for hosting, support, third-party licenses, and inflation). The Provider will notify the user of any fee changes at least 30 days in advance by email or within the App. If the user does not agree with the price adjustment, the user may terminate the paid service with effect from the date the price adjustment takes effect by providing written notice or using the termination function within the App if available. If the user does not terminate before the effective date, the adjusted price shall be deemed accepted.
Important: This section applies only to consumers within the meaning of applicable consumer protection laws. If the user is not a consumer (i.e., uses the App for business purposes), the right of withdrawal does not apply.
Consumers have the right to withdraw from a contract for the purchase of paid services within 14 days without providing any reason. The withdrawal period will expire 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, the user must inform the Provider of their decision to withdraw from the contract by means of a clear statement (e.g., a letter sent by post or email). The user may use the following withdrawal form template, but it is not mandatory:
Sample Withdrawal Form:
(If you wish to withdraw from the contract, please complete and return this form.)
To: Snap2CRM, Marlon Kühn, c/o Block Services, Stuttgarter Str. 106, 70736 Fellbach, Germany, Email: contact@snap2crm.com
I hereby withdraw from the contract concluded for the purchase of the following service: Snap2CRM
Ordered on: [Date]
Name of consumer: [Name]
Address of consumer: [Address]
Signature of consumer (only if sent on paper): [Signature]
Date: [Date]
If the user withdraws from this contract, the Provider shall reimburse all payments received from the user without undue delay and in any event not later than 14 days from the day on which the Provider is informed of the user's decision to withdraw from this contract. The Provider will carry out such reimbursement using the same means of payment as the user used for the initial transaction, unless expressly agreed otherwise; in any event, the user will not incur any fees as a result of such reimbursement.
If the user has requested that the services begin during the withdrawal period, the user shall pay the Provider an amount proportionate to the services provided up to the point the user has communicated the withdrawal.
The Provider grants the user a non-exclusive, non-transferable, and non-sublicensable right to use the App in accordance with these Terms for the duration of the contractual relationship. This license is granted solely for the purpose of allowing the user to use the App in accordance with its intended purpose and functionalities.
All intellectual property rights, including but not limited to copyrights, trademark rights, and other proprietary rights in and to the App, including its content, structure, software code, design, and documentation, remain the exclusive property of the Provider or its licensors. Nothing in these Terms shall be construed as transferring any ownership rights to the user.
The user is prohibited from copying, reproducing, distributing, modifying, decompiling, disassembling, reverse engineering, or creating derivative works based on the App or any part thereof, except as expressly permitted by mandatory law.
The user may not remove, obscure, or alter any proprietary notices, labels, or trademarks contained in or on the App.
Any use of the App beyond the scope of the rights granted in this section requires the prior written consent of the Provider.
The Provider shall be liable without limitation for damages resulting from injury to life, body, or health caused by a breach of duty by the Provider, its legal representatives, or agents, as well as for damages caused by intentional or grossly negligent conduct of the Provider, its legal representatives, or agents.
For damages caused by slight negligence, the Provider shall only be liable if an essential contractual obligation (cardinal obligation) has been violated. In such cases, the liability of the Provider shall be limited to the amount of foreseeable damage typical for the contract. An essential contractual obligation is one whose fulfillment is necessary to achieve the purpose of the contract and on whose compliance the user may regularly rely.
The Provider shall not be liable for indirect damages, consequential damages, or loss of profit, unless these are due to intentional or grossly negligent conduct by the Provider, its legal representatives, or agents.
The Provider's total liability under these Terms, regardless of the legal basis, shall be limited to the total amount paid by the user to the Provider for the use of the App in the one (1) month preceding the event giving rise to the liability, unless unlimited liability applies under mandatory law.
Nothing in these Terms shall affect the statutory warranty rights of consumers under applicable consumer protection laws. However, the Provider does not provide any additional warranties beyond what is required by law unless expressly agreed in writing.
Force Majeure: The Provider shall not be liable for any failure or delay in the performance of its obligations under these Terms resulting from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, shortages of transportation facilities, fuel, energy, labor, or materials, hacking attacks, distributed denial-of-service (DDoS) attacks, or other malicious third-party interferences.
In such cases, the Provider will make reasonable efforts to mitigate the effects of such events and to resume the provision of services as soon as reasonably practicable.
The protection of personal data is important to the Provider. The processing of personal data in connection with the use of the App is carried out in compliance with applicable data protection laws and regulations.
Details on the type, scope, and purpose of the collection, processing, and use of personal data can be found in the Provider's separate App Privacy Policy, which is available at https://snap2crm.com/app-privacy-policy and the Privacy Policy at https://snap2crm.com/privacy-policy. Users are encouraged to review the Privacy Policy carefully, as it forms an integral part of these Terms.
The Provider collects and processes personal data that users provide during the registration process and through the use of the App for the purpose of providing and improving the App, ensuring technical functionality, providing customer support, and fulfilling contractual obligations.
The App may use services provided by third-party providers, such as HubSpot Inc., for the purpose of synchronizing and managing contact data. The use of these third-party services is subject to the terms of use and privacy policies of the respective third-party providers. The Provider has no control over the data processing practices of these third parties and assumes no liability for their compliance with data protection laws.
By using the App, the user consents to the collection and processing of their personal data in accordance with the Provider’s Privacy Policy and these Terms.
Data Processing Agreement (DPA)
To the extent that Snap2CRM processes personal data on behalf of the Customer as part of providing the Services, the parties agree to the terms of the Data Processing Agreement, which forms an integral part of this Agreement. By accepting these Terms of Service, the Customer also accepts the DPA.
The Provider reserves the right to amend these Terms at any time, provided that such amendments are reasonable for the user, are necessary to adapt to changes in legal or regulatory requirements, or are required to adapt to changes in the functionalities or services of the App.
The Provider will inform the user of any amendments to these Terms in a clear and understandable manner, either by email to the address provided by the user or by notification within the App, at least 14 days before the amendments are scheduled to take effect.
If the user does not object to the amended Terms within 14 days after receipt of the notification, the amended Terms shall be deemed accepted by the user. The Provider will inform the user specifically about the right to object and the consequences of failing to object within the notice period in the amendment notification.
If the user objects to the amendments within the specified period, the Provider reserves the right to terminate the contractual relationship with the user with effect from the date the amended Terms are scheduled to take effect.
The contractual relationship between the user and the Provider begins with the user's acceptance of these Terms and, where applicable, the completion of the registration process or the conclusion of a contract for paid services.
The user may terminate the contractual relationship at any time by deleting their account or by providing notice of termination to the Provider in writing or by email, unless otherwise agreed in a separate agreement for paid services.
The Provider may terminate the contractual relationship with the user with a notice period of seven (7) days. The right of both parties to terminate the contract for cause without notice remains unaffected. Cause for termination without notice exists, in particular, if the user violates essential provisions of these Terms or if the Provider discontinues the App or its services.
Upon termination of the contractual relationship, the user's right to use the App will immediately cease, and the Provider may deactivate or delete the user's account and any data associated with it, unless the Provider is obliged by law to retain certain data for a longer period.
The Provider shall not be liable for any damages resulting from the lawful termination of the contractual relationship and the deletion of user data in accordance with this section.
These Terms and any contractual or non-contractual disputes arising in connection with the use of the App shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding its conflict of law provisions and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
If the user is a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms and the use of the App shall be the registered office of the Provider.
Mandatory consumer protection provisions under the law of the country in which the consumer has their habitual residence shall remain unaffected by this choice of law.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the validity of the remaining provisions shall not be affected. In such a case, the invalid, illegal, or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the economic intent of the original provision. The same applies in the event of an omission in these Terms.
The contract language shall be English.
Amendments and supplements to these Terms must be made in writing. This also applies to any waiver of this written form requirement unless a stricter form is required by law.
For any questions, requests, complaints, or notices of withdrawal regarding these Terms or the use of the App, users may contact the Provider at the following contact details:
Snap2CRM
Marlon Kühn
c/o Block Services
Stuttgarter Str. 106
70736 Fellbach
Germany
Email: contact@snap2crm.com
Phone:
The Provider will endeavor to respond to all inquiries within a reasonable time frame.